Returns and exchange policy

All products ordered from the www.gebruederhentschel.com website can be returned within thirty 30 calendar days from the date of delivery, either for the purpose of exchange or to request a refund. Returned products must be sent together with the original invoice, or in the case of partial returns, a copy of the invoice.

Products can be returned for free using the pre-paid return shipping label.

If you received the product as a gift, it can only be exchanged for another item of the same value. Please contact our customer service team to request a pre-paid return shipping label via email.